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Thank you for your interest in our products. For prompt service, we ask that you email us for assistance.
Phone center hours (Eastern-Washington DC time):
- Monday - Friday ------------- 8:30am - 3:30pm, except holidays
Toll free: 877-412-3600
Note: All other hours our
staff is handling customer service requests, sales support etc through email.
Please eMail us for prompt service.
Thank you.
-
To obtain
a copy of an invoice: Please eMail the order number, date of
order and your name to:
We cannot honor these requests by phone. However, you can log into your account
to print a duplicate copy of the receipt that was initially eMailed at the time
of the purchase.
- To get a copy of our W9: eMail that
request to:
We cannot honor these requests by phone.
- For technical support: eMail
Technical questions only, please. All other questions should be eMailed to:
Telephone support is usually not available for callers outside of the US at this
time. Contact is only available via eMail at:
Mailing & payment address:
PO Box 1610
Sykesville, MD 21784-1610
FOR RETURNS, SHIPMENTS OR ANY OTHER DELIVERIES, CONTACT US TO GET THE PROPER DELIVERY ADDRESS & ROUTING CODE FOR THE LOCATION TO RECEIVE PARCEL.
DUE TO SECURITY, PACKAGES &/or PARCELS WITHOUT PROPER APPROVAL & ROUTING CODE WILL BE REFUSED & RETURNED TO SENDER.
eMail
with as much information as possible so we can get you the proper address & routing code. THANK YOU.
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